1. Membership Eligibility Membership in the Nana Rewards Loyalty Club is open to any employee of a travel agency that collaborates with and sells accommodations for Nana Hotels, part of the Karatzis Group.
2. Membership Application Process Prospective members must complete the registration form with the required details. The administrators of the Loyalty Club will then approve or reject the membership application.
3. Earning Points Members earn points by selling villas or suites at the Nana Princess hotel. Points are awarded based on a percentage of the net sale value, excluding taxes and meal packages. To claim points, members must log into their profile, complete the point claim form with booking details, and submit it for approval. The administrator will review and either approve or reject the claim.
4. Points Claim Period Members can claim points only for the current season, provided the stay has already occurred. Points cannot be claimed for canceled stays.
5. Points Redemption Period Points can be used until the end of the following season. After this period, points will automatically be deleted.
6. Points Value Points are equivalent to Euros, with each point equating to 1 Euro and referred to as “Euro-Points.”
7. Points Redemption Options Members can redeem “Euro-Points” in two ways:
A) Accommodation: Members can use points for stays at any Nana hotel in Crete, either for themselves or others. There are no seasonal restrictions, but bookings are subject to availability. Members must request specific dates, rooms, and hotels.
For accommodation, one Euro-Points is equivalent to one euro.
B) Cash Conversion: Members can convert “Euro-Points” into Euros within the platform. The conversion rate is 1 “Euro-Point” = 0.5 Euros. All available “Euro-Points” will be converted, and the money will be transferred to the member’s Bank account within 10 working days after approval. During the approval process, requests are locked until approval and settlement are complete.
8. Prohibited Actions
9. Dispute Resolution If there is a dispute over points claimed and awarded to another member, the member must contact the administrator and provide precise justification for claiming points that belong to someone else.
10. Penalties Any member who unjustly claims bookings will be penalized by having their membership revoked.
By participating in the Nana Rewards Loyalty Club, members agree to abide by these terms and conditions. The company reserves the right to amend these terms at any time.
11. Deletion All members can delete their profiles at any time. Log in at the link https://nanarewardsclub.com and navigate to the menu, then select Privacy Policy > Delete my profile. Your profile, along with all your data, will be permanently deleted from the database.
After deletion, you will no longer be able to log in. You may re-register at any time, but please note that there will be no record of your previous profile or active points.
The Company KARATZIS S.A. (hereinafter referred to as the Company) tries to offer you an experience that meets the needs of our visitors, by using responsibly the information collected through our website. We are committed to respect your privacy and comply with applicable laws on data protection and privacy.
Processing of your personal data is governed by these terms, by the relevant provisions of Greek and EU legal framework on data protection, including the General Data Protection Regulation (2016/679) and the relevant decisions, guidelines and regulation issued by the Hellenic Data Protection Authority.
This Privacy Policy (the "Policy") forms an integral part and is incorporated into the Terms of Use of our Website and may be subject to modifications. We advise you to regularly check our Data Protection Policy in order to remain informed and updated on any amendments. By visiting and navigating through our Website you agree to this Data Protection Policy as in force at the time. When substantial amendments are made we will ensure that a relevant notice is posted for visitors of our Website.
This Policy explains how we collect, process and/or use information that we receive via our websites, emails we send, and mobile applications (collectively, the "Platform Nana Reward Club) that link to this Policy, as amended from time to time. This Policy also describes how we collect, process, use and share the personal information you provide us with. It also describes your choices regarding use, access, transfer, correction and deletion of your personal information.
1. Information we collect
We collect information about you to provide our services. In order for us to best provide our services to you and to fulfill the relationship we have with you, it is essential that we are able to collect and use the information as described in this Policy.
1.1 Information You Give Us
When you submit your data in order to receive newsletters or other updates and/or in order to make a reservation or/ register to offered programs, we collect and maintain your data exclusively for the purposes mentioned below. In this context, we collect data you submit, such as the name, residence, email, phone number, mobile, fax, credit card information, date of birth and gender.
1.2 Information We Collect Automatically
When you use the Website, your device is automatically providing information to us so we can respond and customize our response to you. The type of information we collect by automated means generally includes technical information about your computer, such as your IP address or other device identifier, the type of device you use, and operating system version. The information we collect may also include usage information and statistics about your interaction with the Website. That information may include the URLs of our web pages that you visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, platform type, location data (if you have enabled access to your location on your mobile device), and other information about how you used the Platform.
This information is collected by using Cookies & other similar Tracking Technologies. We strongly advise you to review our Cookies Policy in order to learn more about Cookies, how we use them and how you can control the use of Cookies.
2. Why we collect your information
We process your data exclusively for the below purposes:
Purpose |
Explanation |
Provision of services |
When you make a reservation through our Website, you must provide your personal data. We collect your personal data in order to offer you the services you request, conclude the transactions you perform, in order to ensure that we meet your needs when you use our services and/or in order to contact you on issues related to the provision of our services. |
Keeping you up to date with developments |
If you provide your consent by registering your data in the field for subscription to our Newsletter, we will register your data and send you Newsletters and updates. |
Improvement of services |
We maintain your data and the history of usage of our services in order to produce statistics that allow us to better assess the visits and navigation of users through our website in order to improve its content and structure. |
Marketing material |
If you provide your consent, we use your contact details to contact you, in order to send you marketing material and inform you on any special offers/discounts or other promotional activities. |
Targeted Advertising |
If you provide your consent to receive targeted advertising based on your preferences or customer segmentation, we will use automated means to process information you provide and the history of your transactions through our Website in order to send you news, special offers and promotional material that is relevant to your profile and preferences. |
6. Recipients of your data
Access to your data may only be provided to our duly authorized employees or business partners who act on our behalf for the above purposes of processing, by offering us IT services for the registration and storage of your data, for the operation of our website and/or customer care services and/or for the dispatch of marketing messages or the performance of market research.
7. Duration of processing
Retention periods can vary significantly based on the type of information and how it is used. Our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, our intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving. We will retain your data for 5 years from the last incident of use of our services. Consequently, your data will be deleted, unless you renew your consent for their processing. You can request that we stop communicating marketing material to you and/or that we delete your data at any time.
8. Your rights
Our company ensures your rights with respect to processing of personal data and ensures that you may exercise them.
You have the right to request:
8.1 access to your personal data
8.2 Rectification of your personal data if it is inaccurate or incomplete.
8.3 Deletion of your personal data, unless their processing is necessary for the exercise of legal rights of KARATZIS S.A. or third parties, for the fulfillment of a legal obligation, for public interest reasons or for defending our legal rights before judicial or other Authorities.
8.4 Restriction of processing of your personal data only for specific purposes.
8.5 To withdraw at any time your consent to the processing of your personal data for marketing purposes and/or targeted advertising by sending an email or written request to webmaster@nanarewardsclub.com using the contact details below. In such case, their processing by us will be suspended, nevertheless this will not impact the legitimacy of any processing performed until the time of withdrawal.
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Hellenic Data Protection Authority. (www.dpa.gr)
CONTACT INFORMATION
KARATZIS S.A.
Reg. No.: 11396/06/B/86/89 - Ministry of Development
VAT No. : EL094113381
Central Offices: Stelios Kazantzidis & Vosporou 2A Street
71601 Heraklion Greece
Tel: +30-2810-382900
Fax: +30-2810-381400